For Bar Owners & Managers

HANK BELDEN has a solution for personnel problems in the hospitality industry. If you have hiring, training, and motivating practices that do not produce the results you want, we can help! Your bartender and other hospitality staff are the face of your business. They represent everything your customers perceive.

Do you know the reasons establishments lose customers?

• 68% do not return because of an attitude of indifference from the bartender.
• 18% are unhappy with the product.

Add it up. . . . that means:

• 86% of customers leave because of bad drinks, poor service, or indifference from the staff

Just imagine what your business could be like if that 86% remained loyal customers!

If your service is just satisfactory, that's not good enough. Your guests expect and deserve outstanding service. Give it to them. The results will be rewarding. Our focus is to empower your bar staff so they can provide extraordinary drinks and service to produce outstanding results.

We will help you become certified as a Responsible Alcohol Vendor under Florida statutes.

Pouring for Profit!

Our program focuses on your employment costs, employee turnover, training and retention. We will help you:

• Identify hires that will fit, perform, and stay.
• Take subjectivity out of the selection process.
• Decrease employee turnover.
• Increase employee retention and customer satisfaction.
• Deliver a high return on your investment.
• Satisfy legal requirements.

Contact us for more info